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Deposit or take out $ with confidence: Before doing any financial business, make sure you know what your responsibilities are as a user, how to make payments, how to protect your account, and how much you can withdraw.
Each participant is only allowed to have one active account. If you have more than one profile, you may not be able to access some features.
Requirements for eligibility: Users must be able to prove that they are of legal age in Australia. You must use official documents to prove your identity. If you don't follow these rules, your account could be suspended or you could lose your money.
Money safety and transactions: All $ transfers, such as deposits, changes to balances, and cashouts, must follow the rules for safe processing. Any suspicious activity will be investigated, with possible limitations or blocks imposed.
Bonuses and promotional activity: All voucher credits, free spins, and similar rewards are governed by mandatory usage policies. Carefully read related restrictions to safeguard your balance in $ and meet specified rollover standards prior to withdrawal.
Data privacy measures: Customer information is collected and processed according to Australia regulations. Stored details are exclusively used to maintain user accounts and enable payments in $. Players retain the right to request data review or deletion at any time.
Start enjoying exclusive offers and secure gaming. For personalized service, Australian users are encouraged to contact our support team if any policy aspect needs clarification.
Always check that the payment methods you have registered are in your own name to avoid having your payouts rejected or your profile closed.
You can't move money between accounts that belong to other people. You can only move money directly between your personal $ account and your profile balance.
The least amount of money that can be transferred in one operation is 10 $, unless a different amount is given for certain methods.
You can only cash out a maximum of 4,000 $ per day, 10,000 $ per week, and 40,000 $ per month. For residents of Australian, larger amounts may need extra verification.
When transactions happen: Most requests are handled within 24 hours, but there may be delays with outside banks and wallets, especially during Australia holidays.
You are still responsible for paying for any corrections or reversals that need to be made because of mistakes in transfer data. Check the recipient's information again. If you try to withdraw money from the wrong $ account number, you could face penalties or be held for a longer time.
Bonuses that can be turned over: You can only get promotional credits after you meet certain usage requirements. Consult the available promotions menu for tailored offers for Australian participants and ensure you fulfil all playthrough requirements before requesting your winnings in $.
Only individuals who have reached the legal age specified in their country of residence are permitted to create an account. For most regions, this means a minimum of 18 years, but higher thresholds may apply based on local legislation.
During the sign-up or withdrawal process, you must show official documents to prove that you are following Australia rules.
Only people who live in places where online gaming is legal can use it.
The registration system will automatically block users from countries or areas where it is against the law or on international sanction lists.
Using a VPN to get around geographic blocks is strictly against the rules. If you are caught, your account will be closed, you will lose access to your balance in $, and you may lose your winnings.
Customers can only have one profile. Duplicate registrations are monitored through advanced identification checks: matching emails, IP addresses, or payment details results in immediate suspension.
You are also not allowed to share accounts, play in groups, or use third-party logins to make money or abuse bonuses.
Employees, agents, and their immediate family members of the organisation are not allowed to sign up or take part.
Scripts, bots, or any other unauthorised software that is meant to change the outcome will get you a permanent ban and lose your $.
Non-compliance with eligibility criteria during registration or gameplay may prevent users from depositing to $ or withdrawing winnings. Always ensure documents and personal data provided during sign-up or withdrawals are current and verifiable to avoid access issues.
Submit color scans of your passport, national ID card, or driver’s license to confirm your identity. Make sure your document is real and that all the information is easy to read.
Also, you need to show proof of address. This can be a recent utility bill or bank statement that shows your full name and home address and was issued within the last three months. Screenshots are not allowed; you can only upload official PDF files or pictures of the original documents.
| Document Type | Information | Accepted Formats |
|---|---|---|
| ID proof | must be from the government and have a photo and date of birth on it. | JPEG, PNG, and PDF |
| proof of address | Utility bill, bank statement, or government letter that is no more than three months old | PDF, JPG, and PNG |
| Check the Payment | Copy of the front of the card, a screenshot of the e-wallet, or a bank statement that shows you own the card | JPEG, PNG, and PDF |
Local laws may require Australian users to provide more information. Please follow any specific instructions on the verification page.
If further clarification is requested, respond through your account dashboard promptly to avoid delays.
Always select the most convenient payment method to ensure instant deposits and efficient withdrawals. Begin by logging in to your account, then visit the payments section to view all available options tailored for Australian residents.
The payment methods that are accepted may include cards, e-wallets, or bank transfers. The options may vary depending on where you are.
Most of the time, the minimum deposit is 10 $. Make sure your deposit doesn't go over the daily and monthly limits shown on the payments page.
Depending on the method and amount chosen, transactions may have to pay processing fees. If there are any fees, they are always made clear before confirmation.
To start a withdrawal, go to the cashier area and choose the method you want to use.
Most customers can ask for withdrawals of at least 20 $. There are limits on how much you can take out each day, week, and month. The amounts may be different depending on your account status and the payment method you choose. You can see these limits in your account settings.
Once all the steps to verify your account are done, withdrawal requests are usually handled within 24 to 72 hours. If more paperwork is needed, there may be delays.
Always use the same channel for deposits and withdrawals when you can. This will speed up processing and help you follow anti-fraud rules.
If your payment method doesn't directly support $, currency conversions happen automatically. Your payment provider's policy may mean that you have to pay extra fees for conversions.
Keep your account information up to date and make sure that all transactions are made with payment methods that are registered in your name. This stops problems with withdrawals and follows Australia rules about stopping money laundering.
Before you use a welcome package, free spins or reload offer, always check the stated multiplier for turnover requirements. For instance, most promotions require you to multiply your incentive amount by 35 to 45 times by a certain date. If you don't meet these conditions, any extra money or winnings will be taken out of your account balance in $.
If a user gets a 100 $ package with a 40x multiplier, they have to play through 4,000 $ before they can cash out the winnings.
Some promotions may have different multipliers for money you receive and money you win from spins. For details, read the product description.
Most of the time, free money and spins run out between 7 and 30 days after they are activated.
Look in your personal dashboard or bonus area to see how much time you have left.
If you don't use your incentives or meet the conditions, your account will be automatically closed.
Game contributions can vary: most slots count 100% towards turnover, but table games and some variations often count less or not at all. Before giving any rewards to players in Australia, always check that the products are eligible. You only have to play through settled rounds; cancelled or voided transactions don't count.
During the active period, max bet rules may apply. These rules usually limit bets to 5 $ per round. If you go over this limit, you could lose any winnings. To make sure you can keep track of your rewards, read the rules in your profile section before you use any of your $ balance.
If you break any of these rules, you could be temporarily banned, have your winnings taken away, or have your profile permanently closed. To make sure that everyone has a safe place to play, be honest, protect your data, and treat everyone with respect.
If you have a problem, use the customer support form in your account dashboard to send a full description of your issue. Be specific: give your username, transaction references (like deposit or withdrawal of $), dates, and any screenshots that are important. This information helps teams fix problems more quickly.
We respond to all complaints within 24 hours and usually finish the full investigation within 7 business days.
If you're not happy with how your problem was handled, ask to speak to a dedicated dispute manager. If you are a Australian customer and your case isn't resolved, you can ask an independent third-party mediator who is approved for Australia gaming disputes to help.
Maintain a record of correspondence and reference numbers during the complaint process.
Should external arbitration become necessary, follow the specific submission procedures outlined by the mediation service.
Decisions from external bodies will be considered final and binding for both parties.
To permanently close your profile, access the user settings and select the “Close Account” option. Upon confirmation, all remaining funds in $ will be returned using the most recent withdrawal method, pending compliance verifications. Any bonus credits or promotional incentives will be forfeited after account deactivation.
For those seeking to suspend access for a specific period, activate the self-exclusion feature in your profile dashboard.
Set the exclusion timeframe (from 24 hours up to a full year).
During this interval, it will not be possible to log in, deposit, or request withdrawals in $. All access is blocked until the self-imposed limit expires.
You can't change the self-exclusion period until the chosen term is over.
If you need more help, like starting indefinite self-blocking or getting help with responsible gaming measures, you can contact customer service through the support centre. Operators are told to handle these requests quickly and without drawing attention to them.
Before a permanent closure or extended self-exclusion can happen, you may need to show proof of identity. If a profile is closed or self-excluded because of responsible gaming, it can only be reopened after the exclusion period ends and a written request is sent. This is subject to security checks. The usual payout schedule will apply to any remaining balances in $.
Tip: Regularly review your gaming habits and balance in $, and utilize available safety tools to maintain control.
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